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ABOUT GRAHAMS FLOORING AND DESIGN: 
We pride ourselves on providing a positive, great place to work where people are empowered in their jobs and celebrated for their strengths. We embrace a culture where we have fun, celebrate success, and genuinely care for each other and our customers. If you have a service heart and enjoy working in a high energy environment, this just may be the place for you. Our mission is to build lasting relationships, to offer focused, solution-based experiences with the highest level of trust and integrity, and to make a positive impact in the lives of our customers. 

 

FRONT DESK & SALES SUPPORT POSITION
Job Description and Expectations   
Job Title: FRONT DESK & SALES SUPPORT
Pay: $16.83 hr. / Non-exempt
Reports to: Operations Manager
Creation Date: 12/12/18


JOB DESCRIPTION: 

The Front Desk/Sales Support position is absolutely critical to our success. Projecting a warm, inviting and trustworthy persona invested in customer support is the key responsibility of this position. The job essentials are: ensuring customer satisfaction, helping sales people do their best for our customers, and thorough, accurate performance of administrative duties. Follow-through on delivering what is promised is imperative. Proficiency in computer operations is also essential to support our customers and our sales people.

DESIRED STRENGTHS:

  • Excellent customer relationship skills
  • Likes talking to lots of different kinds of people
  • Strong attention to detail
  • Integrity, honesty and kindness
  • Likes learning new products and new processes
  • Comfort with social media
  • Ability to handle client concerns with tact and professionalism
  • Self-driven, results-oriented with a positive outlook
  • Reliable, tolerant, and determined
  • Empathic communicator, able to see things from the other person’s point of view
  • A natural forward planner who critically assesses own performance
  • Willingness to work hard

ADMINISTRATIVE/FRONT DESK:

  • Answer main telephone line; screen and direct calls 
  • Process down-payments and order requests
  • Send installation reminders to customers
  • Provide general administrative and clerical support
  • Light bookkeeping and data entry
  • Get mail and run errands if needed
  • Coordinate meetings and organize catering
  • Monitor and maintain office equipment and supplies
  • Help track samples and maintain showroom displays

SALES SUPPORT:

  • Respond to online inquiries
  • Assist walk-in customers
  • Set up estimating appointments for sales associates (Outlook Calendar) and create sales leads (RFMS)
  • Coordinate Property Mgmt. Account Manager schedule
  • Assist sales team as needed with client contacts, surveys, events, marketing, and social media posting
  • Prepare product warranty and specification information for customers
  • Track Manufacturer Sales Reps visits and organize informational meetings
  • Create and maintain loyal customers through client-friendly service, thank-yous and referral program

KNOWLEDGE AND SKILLS REQUIRED:

  • Excellent phone manner and comfort with multi-line phone system
  • Bachelor’s Degree or equivalent work experience
  • Proficient with MS Outlook/Calendar, Word and Excel
  • Must maintain a professional personal appearance
  • Comfort learning industry specific computing system
  • Must be able to provide, understand, and complete instructions furnished in written, oral or scheduled form
  • Able to prioritize daily tasks and respond to client communications within 24hrs
  • Valid Driver’s License and ability to drive for daily errands to bank, post office, office supplies, etc.
  • Ability to lift items up to 30 lbs.
  • Ability to lift items above head to place on shelves and remove from shelves daily/as needed.
  • Occasionally light labor assisting the team moving stock or samples.

TIME COMMITMENT:

Must be available Monday through Friday, plus some weekend & evening dates.  Position is a 40 hours/week hourly position with hours between 9:00 a.m. and 5:00 p.m.

LOCATION:

Graham’s Flooring and Design is in Loveland, Colorado. Employee will work in Loveland but must be open to occasional travel in the Northern Colorado Region.

 

Whether you’re a homeowner, redoing your office, working with a property management company, or adding finishes to new construction, we’ve got you covered with:

WE ARE FLOORING

THE NUMBERS SPEAK FOR THEMSELVES
9,300
CARPET INSTALLS
2,792
VINYL INSTALLS
1,631
TILE INSTALLS
567
LAMINATE INSTALLS

WE ALSO PROVIDE SERVICES TO:

Whether you are a home owner, property manager, or corporation, we pride ourselves on providing the necessary services you need.

What Our Customers Are Saying About

Graham's Flooring & Design
  • Regina helped remodel a rental. Needed all new flooring and carpet. She understood that a rental is different from a primary home. We were more interested in durability/cost and Regina was a step ahead of me the entire time. Thank you Regina.

    Jobs  Graham's Loveland & Fort Collins Flooring & Design

    Jody R.

    9/12/2018
  • This is s great company to work with. Andrea and Kevin were knowledgeable, thorough and extremely personable. Work was done when they said it would be. They were in contact with me and followed up throughout the whole process. Install team was professional, meticulously neat and did an excellent job. Would definitely recommend this company.

    Jobs  Graham's Loveland & Fort Collins Flooring & Design

    Debbie C.

    9/08/2018
  • I was frustrated trying to make choices for a floor in a small bathroom. The staff at Grahams flooring helped me through that and quickly scheduled installers. It was done professionally and I was amazed as to how easy it was to get it done from beginning to end and the cost was very reasonable. I would recommend them to anyone.

    Jobs  Graham's Loveland & Fort Collins Flooring & Design

    Elaine L.

    6/20/2018
  • I worked with Andrea O'Connell at Graham's Flooring. Each time I walked in the door I was greeted warmly. Their customer service is excellent! Their office and show room is lovely and they had a great selection. Andrea had a great knowledge of the carpet and was great at helping us with our selection. The installers were on time, efficient and tidy. If you haven't checked out Graham's Flooring & Design I highly recommend you do!

    Jobs  Graham's Loveland & Fort Collins Flooring & Design

    Pam D.

    9/27/2018
  • My parents had a tough issue with putting their carpet down. After several places refused to help Andrea contacted me and told me they could help us. I can't believe the great service we had, carpet is all down and my parents are thrilled. Thanks so much for helping us out with our issues. I highly recommend Graham's and will be a return customer.

    Jobs  Graham's Loveland & Fort Collins Flooring & Design

    Theresa H.

    8/27/2018

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