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Help Us Floor Our Customers!

ABOUT GRAHAM’S FLOORING & DESIGN

Our mission is to build lasting relationships by providing a customer focused, solution-based experience with the highest level of trust and integrity to make a positive impact in the lives of our customers. We pride ourselves on providing a great and fun place to work where people are empowered to be the best they can be. We embrace a culture where we have fun, celebrate success, and genuinely care for each other and our customers. If you have a service heart and enjoy working in a high energy environment, this just may be the place for you.

JOB DESCRIPTION: 

The Front Desk/Sales Support Admin is the first line of client-relations and sales presentation. The job encompasses ensuring customer satisfaction, helping meet pre-determined sales objectives, and thorough, accurate performance of designated administrative duties. Projecting a warm, inviting and trustworthy persona in customer support is the key responsibility of this position. Follow-through on delivering what is promised is imperative. Proficiency in computer operations is essential to access the necessary information and resources to best support our customers and our sales people.

KEY STRENGTHS:

  • Excellent Customer Relations
  • Strong attention to detail
  • Conduct all business with integrity
  • Listen to and address each client’s needs
  • Handle client complaints with tact and professionalism
  • Exhibit pride and knowledge representing the company
  • Self-driven, results-oriented with a positive outlook
  • Reliable, tolerant, and determined
  • Empathic communicator, able to see things from the other person’s point of view
  • A natural forward planner who critically assesses own performance

SALES:

  • Assist walk-in customers
  • Answer telephone; screen and direct calls
  • Respond to online inquiries
  • Set up appointments for sales associates (Outlook) and track leads (RFMS)
  • Assist sales team as needed with client contacts, events, marketing, and social media posting
  • Prepare product warranty and specification information for sales associates
  • Track Sales Reps visits and organize informational meetings
  • Follow-up with clients after contract has been fulfilled and completed
  • Create and maintain loyal clientele through client-friendly service
  • Engage in continual education about products and services including Product Knowledge presentations

ADMINISTRATIVE:

  • Coordinate Property Mgmt. Account Manager schedule
  • Coordinate Sales Associates estimating appointments
  • Process down-payments and order requests
  • Make installation reminder calls to customers
  • Maintain and record all customer interactions
  • Provide general administrative and clerical support
  • Light bookkeeping and data entry
  • Coordinate meetings and organize catering
  • Monitor and maintain office equipment and supplies
  • Help track samples and maintain showroom displays

KNOWLEDGE AND SKILLS REQUIRED:

  • Excellent phone manner and comfort with multi-line phone system
  • Bachelor’s Degree or equivalent work experience
  • Proficient with MS Outlook/Calendar, Word and Excel
  • Must maintain a professional personal appearance
  • Comfort with learning industry specific computing system
  • Must be able to provide, understand, and complete instructions furnished in written, oral or scheduled form
  • Able to multi-task and respond to all client communications in a timely manner (within 24hrs)

TIME COMMITMENT:

Must be available Monday through Friday, plus some weekend & evening dates. Position is a 40 hours/week hourly position with hours varying between 8:00 a.m. and 5:30 p.m.

LOCATION: 

Graham’s Flooring and Design is located in Loveland, Colorado. Employee will work in Loveland but must be open to travel in the Northern Colorado Region.

Whether you’re a homeowner, redoing your office, working with a property management company, or adding finishes to new construction, we’ve got you covered with:

WE ARE FLOORING

THE NUMBERS SPEAK FOR THEMSELVES
9,300
CARPET INSTALLS
2,792
VINYL INSTALLS
1,631
TILE INSTALLS
567
LAMINATE INSTALLS

WE ALSO PROVIDE SERVICES TO:

Whether you are a home owner, property manager, or corporation, we pride ourselves on providing the necessary services you need.

What Our Customers Are Saying About

Graham's Flooring & Design
  • A breeze working with Kim from start to finish. Final product gorgeous, would highly recommend.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1558898248 13

    Sarah W.
    5/26/2019
  • We had planned to replace our carpet on the second floor and the stairs of our home for a while so when we finally decided to do it it was a big deal. I’m so glad we chose Graham’s Flooring because they understood and went above and beyond to make sure we got exactly what we needed, from helping with design ideas to coming back to adjust one spot on the stairs to make sure it was just right. Best customer experience I’ve had in a long time! Highly recommended.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1552610784 6

    Tricia H.
    3/15/2019
  • This is s great company to work with. Andrea and Kevin were knowledgeable, thorough and extremely personable. Work was done when they said it would be. They were in contact with me and followed up throughout the whole process. Install team was professional, meticulously neat and did an excellent job. Would definitely recommend this company.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1536410988 2

    Debbie C.
    9/08/2018
  • We started with Home Depot, even paid to have them measure. Stumbled upon Grahams at home show and decided to see if they could be competitive. I feel they were and provided better quality carpet. Everyone was helpful and patient ( I don't make decisions easily). From offering ideas and options to flexibility in scheduling the install over several days so my husband and I could upgrade our trim-work before the carpet and I could make sure my underlayment was spotless. Jose (installer) was incredible and really had my best interest at heart. He offered several transition options I didn't even know existed and when I was displeased with 1(which was my decision to begin with) he pulled it out and re-did it differently. When I had a question about the pad (thought it was different) Regina (sales) was right on it brought me the sample I had chosen and got it all clarified before the days work began. Had a billing question and Andrea resolved same day. 1 room became the whole house, and we are very happy we chose Grahams. Every day my husband says - love the carpet!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1562117458 10

    Helene S.
    7/03/2019
  • Great experience from quote to completion. The sales rep stayed involved working with two different installers to keep the project on target and on time.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1573495114 16

    Michael P.
    11/11/2019
  • I worked with Andrea O'Connell at Graham's Flooring. Each time I walked in the door I was greeted warmly. Their customer service is excellent! Their office and show room is lovely and they had a great selection. Andrea had a great knowledge of the carpet and was great at helping us with our selection. The installers were on time, efficient and tidy. If you haven't checked out Graham's Flooring & Design I highly recommend you do!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1538084924 1

    Pam D.
    9/27/2018
  • My parents had a tough issue with putting their carpet down. After several places refused to help Andrea contacted me and told me they could help us. I can't believe the great service we had, carpet is all down and my parents are thrilled. Thanks so much for helping us out with our issues. I highly recommend Graham's and will be a return customer.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1535380792 3

    Theresa H.
    8/27/2018
  • Regina helped remodel a rental. Needed all new flooring and carpet. She understood that a rental is different from a primary home. We were more interested in durability/cost and Regina was a step ahead of me the entire time. Thank you Regina.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1536782558 4

    Jody R.
    9/12/2018
  • A breeze working with Kim from start to finish. Final product gorgeous, would highly recommend.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1558898247 8

    Sarah W.
    5/26/2019
  • We had planned to replace our carpet on the second floor and the stairs of our home for a while so when we finally decided to do it it was a big deal. I’m so glad we chose Graham’s Flooring because they understood and went above and beyond to make sure we got exactly what we needed, from helping with design ideas to coming back to adjust one spot on the stairs to make sure it was just right. Best customer experience I’ve had in a long time! Highly recommended.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1552610785 12

    Tricia H.
    3/15/2019
  • I was frustrated trying to make choices for a floor in a small bathroom. The staff at Grahams flooring helped me through that and quickly scheduled installers. It was done professionally and I was amazed as to how easy it was to get it done from beginning to end and the cost was very reasonable. I would recommend them to anyone.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1529523739 5

    Elaine L.
    6/20/2018
  • We recently used Graham's Flooring & Design for a small remodel project we have in our office space. We wanted to create a conference room that looked a little more clean and professional and our carpet was badly in need of replacing. Regina came out to meet with us, had very knowledgeable suggestions for colors and material for the life span we were looking for. Once our decision was made, the process moved fast and smoothly! She helped us to pick an option that was in our budget as well, which was a very important factor in our remodel process. The day of installation, two excellent guys came out (sorry we don't remember their names right now!), were polite, quick and courteous with our office space and most importantly FAST! If we could give Graham's 10 stars, we happily would. See pictures for yourself, the room looks fantastic!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1562793822 11

    Matt S.
    7/10/2019
  • I had a wonderful experience with Graham's Flooring and Design! I was given personal attention from both Kevin and Andrea from the moment I started trying to decide on my carpet choice to the day of installation. I was contacted after the work was done to see if I was completely happy with the job. The installers were courteous, prompt and seemed to take great pride in their work. I highly recommend this company!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1570146534 15

    K C.
    10/03/2019
  • David and I just remodeled our lake house and Graham's took good care of us with complete install of carpet, LVT, and tile trough out the house. Regina Dvorak was our sales representative and she is amazing to work with. Our flooring turned out beautiful and their customer service was superb!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1552427133 7

    Mindy M.
    3/12/2019
  • Superb knowledge of flooring options. Very thorough and detailed. Regina listened to my questions and concerns and gave me recommendations tailored for my needs, even anticipating information I hadn't thought about.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1568231817 14

    The G.
    9/11/2019

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