Help Us Floor Our Customers!


Our mission is to build lasting relationships by providing a customer focused, solution-based experience with the highest level of trust and integrity to make a positive impact in the lives of our customers. We pride ourselves on providing a great and fun place to work where people are empowered to be the best they can be. We embrace a culture where we have fun, celebrate success, and genuinely care for each other and our customers. If you have a service heart and enjoy working in a high energy environment, this just may be the place for you.


The Front Desk/Sales Support Admin is the first line of client-relations and sales presentation. The job encompasses ensuring customer satisfaction, helping meet pre-determined sales objectives, and thorough, accurate performance of designated administrative duties. Projecting a warm, inviting and trustworthy persona in customer support is the key responsibility of this position. Follow-through on delivering what is promised is imperative. Proficiency in computer operations is essential to access the necessary information and resources to best support our customers and our sales people.


  • Excellent Customer Relations
  • Strong attention to detail
  • Conduct all business with integrity
  • Listen to and address each client’s needs
  • Handle client complaints with tact and professionalism
  • Exhibit pride and knowledge representing the company
  • Self-driven, results-oriented with a positive outlook
  • Reliable, tolerant, and determined
  • Empathic communicator, able to see things from the other person’s point of view
  • A natural forward planner who critically assesses own performance


  • Assist walk-in customers
  • Answer telephone; screen and direct calls
  • Respond to online inquiries
  • Set up appointments for sales associates (Outlook) and track leads (RFMS)
  • Assist sales team as needed with client contacts, events, marketing, and social media posting
  • Prepare product warranty and specification information for sales associates
  • Track Sales Reps visits and organize informational meetings
  • Follow-up with clients after contract has been fulfilled and completed
  • Create and maintain loyal clientele through client-friendly service
  • Engage in continual education about products and services including Product Knowledge presentations


  • Coordinate Property Mgmt. Account Manager schedule
  • Coordinate Sales Associates estimating appointments
  • Process down-payments and order requests
  • Make installation reminder calls to customers
  • Maintain and record all customer interactions
  • Provide general administrative and clerical support
  • Light bookkeeping and data entry
  • Coordinate meetings and organize catering
  • Monitor and maintain office equipment and supplies
  • Help track samples and maintain showroom displays


  • Excellent phone manner and comfort with multi-line phone system
  • Bachelor’s Degree or equivalent work experience
  • Proficient with MS Outlook/Calendar, Word and Excel
  • Must maintain a professional personal appearance
  • Comfort with learning industry specific computing system
  • Must be able to provide, understand, and complete instructions furnished in written, oral or scheduled form
  • Able to multi-task and respond to all client communications in a timely manner (within 24hrs)


Must be available Monday through Friday, plus some weekend & evening dates. Position is a 40 hours/week hourly position with hours varying between 8:00 a.m. and 5:30 p.m.


Graham’s Flooring and Design is located in Loveland, Colorado. Employee will work in Loveland but must be open to travel in the Northern Colorado Region.

Whether you’re a homeowner, redoing your office, working with a property management company, or adding finishes to new construction, we’ve got you covered with:




Whether you are a home owner, property manager, or corporation, we pride ourselves on providing the necessary services you need.

What Our Customers Are Saying About

Graham's Flooring & Design
  • I worked with Andrea O'Connell at Graham's Flooring. Each time I walked in the door I was greeted warmly. Their customer service is excellent! Their office and show room is lovely and they had a great selection. Andrea had a great knowledge of the carpet and was great at helping us with our selection. The installers were on time, efficient and tidy. If you haven't checked out Graham's Flooring & Design I highly recommend you do!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1538084924 1

    Pam D.
  • This is s great company to work with. Andrea and Kevin were knowledgeable, thorough and extremely personable. Work was done when they said it would be. They were in contact with me and followed up throughout the whole process. Install team was professional, meticulously neat and did an excellent job. Would definitely recommend this company.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1536410988 2

    Debbie C.
  • We had planned to replace our carpet on the second floor and the stairs of our home for a while so when we finally decided to do it it was a big deal. I’m so glad we chose Graham’s Flooring because they understood and went above and beyond to make sure we got exactly what we needed, from helping with design ideas to coming back to adjust one spot on the stairs to make sure it was just right. Best customer experience I’ve had in a long time! Highly recommended.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1552610784 6

    Tricia H.
  • I was frustrated trying to make choices for a floor in a small bathroom. The staff at Grahams flooring helped me through that and quickly scheduled installers. It was done professionally and I was amazed as to how easy it was to get it done from beginning to end and the cost was very reasonable. I would recommend them to anyone.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1529523739 5

    Elaine L.
  • David and I just remodeled our lake house and Graham's took good care of us with complete install of carpet, LVT, and tile trough out the house. Regina Dvorak was our sales representative and she is amazing to work with. Our flooring turned out beautiful and their customer service was superb!

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1552427133 7

    Mindy M.
  • Regina helped remodel a rental. Needed all new flooring and carpet. She understood that a rental is different from a primary home. We were more interested in durability/cost and Regina was a step ahead of me the entire time. Thank you Regina.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1536782558 4

    Jody R.
  • My parents had a tough issue with putting their carpet down. After several places refused to help Andrea contacted me and told me they could help us. I can't believe the great service we had, carpet is all down and my parents are thrilled. Thanks so much for helping us out with our issues. I highly recommend Graham's and will be a return customer.

    Fort Collins Carpet, Loveland Carpet, Fort Collins Hardwood, Fort Collins Flooring and Loveland Flooring  - 1535380792 3

    Theresa H.

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