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Help Us Floor Our Customers!

ABOUT GRAHAM’S FLOORING & DESIGN

Our mission is to build lasting relationships by providing a customer focused, solution-based experience with the highest level of trust and integrity to make a positive impact in the lives of our customers. We pride ourselves on providing a great and fun place to work where people are empowered to be the best they can be. We embrace a culture where we have fun, celebrate success, and genuinely care for each other and our customers. If you have a service heart and enjoy working in a high energy environment, this just may be the place for you.

JOB DESCRIPTION: 

The Front Desk/Sales Support Admin is the first line of client-relations and sales presentation. The job encompasses ensuring customer satisfaction, helping meet pre-determined sales objectives, and thorough, accurate performance of designated administrative duties. Projecting a warm, inviting and trustworthy persona in customer support is the key responsibility of this position. Follow-through on delivering what is promised is imperative. Proficiency in computer operations is essential to access the necessary information and resources to best support our customers and our sales people.

KEY STRENGTHS:

  • Excellent Customer Relations
  • Strong attention to detail
  • Conduct all business with integrity
  • Listen to and address each client’s needs
  • Handle client complaints with tact and professionalism
  • Exhibit pride and knowledge representing the company
  • Self-driven, results-oriented with a positive outlook
  • Reliable, tolerant, and determined
  • Empathic communicator, able to see things from the other person’s point of view
  • A natural forward planner who critically assesses own performance

SALES:

  • Assist walk-in customers
  • Answer telephone; screen and direct calls
  • Respond to online inquiries
  • Set up appointments for sales associates (Outlook) and track leads (RFMS)
  • Assist sales team as needed with client contacts, events, marketing, and social media posting
  • Prepare product warranty and specification information for sales associates
  • Track Sales Reps visits and organize informational meetings
  • Follow-up with clients after contract has been fulfilled and completed
  • Create and maintain loyal clientele through client-friendly service
  • Engage in continual education about products and services including Product Knowledge presentations

ADMINISTRATIVE:

  • Coordinate Property Mgmt. Account Manager schedule
  • Coordinate Sales Associates estimating appointments
  • Process down-payments and order requests
  • Make installation reminder calls to customers
  • Maintain and record all customer interactions
  • Provide general administrative and clerical support
  • Light bookkeeping and data entry
  • Coordinate meetings and organize catering
  • Monitor and maintain office equipment and supplies
  • Help track samples and maintain showroom displays

KNOWLEDGE AND SKILLS REQUIRED:

  • Excellent phone manner and comfort with multi-line phone system
  • Bachelor’s Degree or equivalent work experience
  • Proficient with MS Outlook/Calendar, Word and Excel
  • Must maintain a professional personal appearance
  • Comfort with learning industry specific computing system
  • Must be able to provide, understand, and complete instructions furnished in written, oral or scheduled form
  • Able to multi-task and respond to all client communications in a timely manner (within 24hrs)

TIME COMMITMENT:

Must be available Monday through Friday, plus some weekend & evening dates. Position is a 40 hours/week hourly position with hours varying between 8:00 a.m. and 5:30 p.m.

LOCATION: 

Graham’s Flooring and Design is located in Loveland, Colorado. Employee will work in Loveland but must be open to travel in the Northern Colorado Region.

Whether you’re a homeowner, redoing your office, working with a property management company, or adding finishes to new construction, we’ve got you covered with:

WE ARE FLOORING

THE NUMBERS SPEAK FOR THEMSELVES
9,300
CARPET INSTALLS
2,792
VINYL INSTALLS
1,631
TILE INSTALLS
567
LAMINATE INSTALLS

WE ALSO PROVIDE SERVICES TO:

Whether you are a home owner, property manager, or corporation, we pride ourselves on providing the necessary services you need.

What Our Customers Are Saying About

Graham's Flooring & Design
  • Superb knowledge of flooring options. Very thorough and detailed. Regina listened to my questions and concerns and gave me recommendations tailored for my needs, even anticipating information I hadn't thought about.

    1568231817 14 - Jobs

    The G.
    9/11/2019
  • From the moment we met Kim at a home show in Longmont we knew we were on the right path to get the help we were looking for to find our dream floors.
    We were looking for engineered hardwood, thru out our Ranch home and carpet for two bedrooms.
    Kim has been a joy to work with from the first day she came over to our home, she listened really carefully to our wishes and pointed us out in the right direction to find the floor that fitted our style and our needs.
    We were so lucky to have her son...
    read more

    1589383388 20 - Jobs

    Christie L.
    5/13/2020
  • I had a wonderful experience with Graham's Flooring and Design! I was given personal attention from both Kevin and Andrea from the moment I started trying to decide on my carpet choice to the day of installation. I was contacted after the work was done to see if I was completely happy with the job. The installers were courteous, prompt and seemed to take great pride in their work. I highly recommend this company!

    1570146534 15 - Jobs

    K C.
    10/03/2019
  • We started with Home Depot, even paid to have them measure. Stumbled upon Grahams at home show and decided to see if they could be competitive. I feel they were and provided better quality carpet. Everyone was helpful and patient ( I don't make decisions easily). From offering ideas and options to flexibility in scheduling the install over several days so my husband and I could upgrade our trim-work before the carpet and I could make sure my underlayment was spotless. Jose (installer) was incredible and really had my best interest at heart. He offered several... read more

    1562117458 10 - Jobs

    Helene S.
    7/03/2019
  • We recently used Graham's Flooring & Design for a small remodel project we have in our office space. We wanted to create a conference room that looked a little more clean and professional and our carpet was badly in need of replacing. Regina came out to meet with us, had very knowledgeable suggestions for colors and material for the life span we were looking for. Once our decision was made, the process moved fast and smoothly! She helped us to pick an option that was in our budget as well, which was a very important factor in our remodel process.... read more

    1562793822 11 - Jobs

    Matt S.
    7/10/2019
  • Great experience from quote to completion. The sales rep stayed involved working with two different installers to keep the project on target and on time.

    1573495114 16 - Jobs

    Michael P.
    11/11/2019
  • We had a unique project, our studio floor was accidentally flooded (long story) and the hardwood laminate was placed in 10 years ago. I was not even sure they made it anymore. Graham's flooring found the EXACT same type, and installed it, and re did the 3/4 round trim - it looks fantastic. No one will be able to tell! Except, I can, becasue what she found is a better quality then what we put in! HIGHLY recommend this family business. Side note: all staff I have worked with at Graham's is wonderful and accommodating. Great communicators.

    1586962069 17 - Jobs

    Shelly B.
    4/15/2020
  • After months of contemplating what type of flooring we were going to place on our circular staircase and the upstairs of our Longmont home and dealing with big box stores on pricing and unprofessional services, we connected with Grahams Flooring in Loveland and could not be more pleased with the honest upfront estimate, professional installation, quality carpet and even pricing competitive with big box stores. Thanks Andrea and Grahams!!!

    1586292388 18 - Jobs

    Acquire I.
    4/07/2020
  • What an incredible experience from start to finish. I loved using their visualizer tool (online) to help select the flooring and color of the carpet. The owner (Andrea) helped me a lot through the process — every step of the way. It’s such a big decision and I wanted to really enjoy my new space. I’m so grateful to have Graham’s staff and amazing team help me!

    1590608791 21 - Jobs

    Shantel H.
    5/27/2020

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