Come Work With Us


Our mission is to build lasting relationships by providing a customer focused, solution-based experience with the highest level of trust and integrity to make a positive impact in the lives of our customers. We pride ourselves on providing a great and fun place to work where people are empowered to be the best they can be. We embrace a culture where we have fun, celebrate success, and genuinely care for each other and our customers. If you have a service heart and enjoy working in a high energy environment, this just may be the place for you.


The Front Desk/Sales Support Admin is the first line of client-relations and sales presentation. The job encompasses ensuring customer satisfaction, helping meet pre-determined sales objectives, and thorough, accurate performance of designated administrative duties. Projecting a warm, inviting and trustworthy persona in customer support is the key responsibility of this position. Follow-through on delivering what is promised is imperative. Proficiency in computer operations is essential to access the necessary information and resources to best support our customers and our sales people.   


· Excellent Customer Relations

· Strong attention to detail

· Conduct all business with integrity

· Listen to and address each client’s needs

· Handle client complaints with tact and professionalism

· Exhibit pride and knowledge representing the company

· Self-driven, results-oriented with a positive outlook

· Reliable, tolerant, and determined

· Empathic communicator, able to see things from the other person's point of view

· A natural forward planner who critically assesses own performance


· Assist walk-in customers

· Answer telephone; screen and direct calls 

· Respond to online inquiries

· Set up appointments for sales associates (Outlook) and track leads (RFMS)

· Assist sales team as needed with client contacts, events, marketing, and social media posting

· Prepare product warranty and specification information for sales associates

· Track Sales Reps visits and organize informational meetings

· Follow-up with clients after contract has been fulfilled and completed

· Create and maintain loyal clientele through client-friendly service

· Engage in continual education about products and services including Product Knowledge presentations 


· Coordinate Property Mgmt. Account Manager schedule 

· Coordinate Sales Associates estimating appointments

· Process down-payments and order requests

· Make installation reminder calls to customers

· Maintain and record all customer interactions

· Provide general administrative and clerical support

· Light bookkeeping and data entry

· Coordinate meetings and organize catering 

· Monitor and maintain office equipment and supplies

· Help track samples and maintain showroom displays


· Excellent phone manner and comfort with multi-line phone system

· Bachelor’s Degree or equivalent work experience

· Proficient with MS Outlook/Calendar, Word and Excel 

· Must maintain a professional personal appearance

· Comfort with learning industry specific computing system

· Must be able to provide, understand, and complete instructions furnished in written, oral or scheduled form

· Able to multi-task and respond to all client communications in a timely manner (within 24hrs)


Must be available Monday through Friday, plus some weekend & evening dates. Position is a 40 hours/week hourly position with hours varying between 8:00 a.m. and 5:30 p.m. 


Graham’s Flooring and Design is located in Loveland, Colorado. Employee will work in Loveland but must be open to travel in the Northern Colorado Region.