STEP 1: We come to you! IN-HOME DESIGN CONSULTATION
During this appointment we will:
- Talk through your project
- Clarify budget & timeline
- Review product samples in your home
- Take digital measurements
Customers have said that making improvements to their homes makes them feel happy, hopeful and proud of their space. But along the way, they can sometimes feel overwhelmed, anxious, or unsure. We want to help you! Find out what our satisfied customers are saying about their flooring installation experience with Grahams.
A consultation can happen in your home, in our showroom, or virtually. We will do a comprehensive design audit about how the space is used, and what changes you are hoping to see.
We want to know which products you are thinking about installing and see what choices match with your preferred budget range and desired timetable. We will listen to your hopes, needs and preferences, and answer as many questions as we can.
STEP 2: ‘NO SURPRISES’ Quote
- We itemize everything for full transparency. We will list the amount and price of each product and service we recommend.
- Our wireless software helps us make more accurate and comprehensive quotes.
If there is any error in measurement, it’s on us.
Our laser measure allows us to get measurements quickly, without touching many surfaces, and we aim to make the measure portion of the consultation as convenient and efficient as possible. Accurate onsite measurements upload directly into our wireless estimating software, which helps us quickly spot potential issues and optimize product layout and installation solutions.
Questions?
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STEP 3: PROFESSIONAL INSTALLATION
- Our laser measure allows us to get measurements quickly, without touching many surfaces. We aim to make the measure portion of the consultation as convenient and efficient as possible.
- We will deliver and install your flooring as soon as our schedule permits.
- Our installers are experienced and professional.
- If there are any issues with the installation, we will fix it for free.
In addition, our installation is backed by our 100% iron-clad triple guarantee!
Guarantee #1: Zero Regrets Guarantee
If at any time during the first 30 days after installation you decide you don’t like your new flooring for whatever reason, just let us know. We will replace the materials free of charge. We offer this amazing guarantee because you are going to have your new floor for a long, long time, and we don’t want you to have to live with a choice you’ll regret. We want you to be head-over-heels thrilled with your selection.
Guarantee #2: Lifetime Installation Warranty
We offer a lifetime installation warranty at Graham’s Flooring. You NEVER have to worry about something going wrong with installation. If it does, we will fix it FREE! And we will do it quickly. Some site and environmental conditions are not covered in this warranty – ask your consultant if you have questions.
Guarantee #3: Installer Professionalism Guarantee
Graham’s Flooring installers are neat, clean, well-groomed and professional. They are well trained in their field. They are guests in your home, and they conduct themselves as such. They respect your home by using drop cloths and other protective material when needed. You will receive the highest-quality installation in the business. And after they are finished, they will leave your home as neat and clean as when they arrived.
We are so excited to work with you on your flooring project! At Graham’s, we offer a wide selection of flooring products with a chance to work with our expert design consultants. Our specialty is bringing the showroom straight to you in the comfort of your home, but we also have a small showroom with very specifically curated products to choose from. Our showroom is open Monday through Friday from 9 am to 5 p.m. and you are welcome to stop in anytime. Or you can call in to book an at home appointment or schedule here!
Getting new floors is a big undertaking and it should be a enjoyable experience. Our goal at Graham’s Flooring and Design is to make the process easy and fun! We want you to be excited about the process and thrilled with the results. And our team are true experts with a combined 50 years of experience in the flooring industry! Their goal is to make sure you have the perfect floors for your design tastes, lifestyle and budget!
